Woooh Woooh Woopra! Live Web Analytics and chatting! Why what you need is Woopra
I was listening to Wordpress Podcast when they started to talk about this "Woopra" think. There was a live interview with Woopra founders from France (I guessed from the accent). Oh-my-god! Woopra is the first live web analytics ever released!
What do I mean for Live Web Analytics? And mostly, why is Woopra going to be a great thing for your business?
Live Web Analytics (Woopra) - Woopra is a sort of Google Analytics that provide you with live data from your server. It means that whenever a user visits your site, you can see her (his) visit path directly from the Woopra Application (available for Linux, Mac OS X and Windows). Are you annoyed by the 6 hours (or more) delay of Google Analytics data? Then, what you need is Woopra!
Woopra for your business - Whether you are a blogger or you run an online store Woopra is going to change your business! Not only because you can be updated LIVE of what your visitors see, but because there's a chat function integrated in Woopra!
Scenario #1: Blog with Woopra - There's a Wordpress plug-in for Woopra that basically merges data from wordpress (such as details inserted in the comment form) and from Woopra. With Woopra you can engage your readers as you've never imagined. With Woopra you can chat with visitors who are commenting your articles. You can know LIVE the exact navigation path of a random visitor or a returning visitor. You can even help your visitors find what they want.
Scenario #2: e-Commerce website with Woopra or the «How can I help you» feature - If you run an e-commerce website Woopra is even more important! The killer function of Woopra on an e-commerce website is the chat feature. Basically you can provide LIVE CUSTOMER CARE on every website. You can help your visitor find what they're looking for. You can guide them thru the buying process. You can fix problems with the shopping cart, and so on.
That's something never seen before. Except when you enter a shop and you find a nice shop assistant that will ask you: «How can I help you?»